Your global partner in customer excellence
GlobaLinc gives mid-sized and enterprise teams a dedicated pod of blended offshore agents plus advanced technology — engineered to streamline operations, elevate every interaction, and deliver outcomes you can measure.
Patient Support Pod
Meridian Health · Live
CSAT
96.4%
+11 pts
Avg. handle
4m 12s
-18%
First-contact
89%
+7 pts
Cost / contact
$3.10
-42%
Trusted by enterprise CX teams · illustrative
42%
Average reduction in cost-per-contact
96%
Average CSAT across live pods
21 days
From kickoff to a pod handling live volume
<30s
Average speed to answer, staffed to SLA
The GlobaLinc advantage
Built for the gaps the giants leave open
Teleperformance, Concentrix and Alorica scale on shared queues and opaque billing. We win where enterprises actually feel the pain.
Dedicated pods, never a shared queue
You get a named team of 4–8 blended agents who work only your brand, tools and playbooks — not anonymous seats rotating across ten accounts.
Transparent per-seat pricing
One monthly retainer per pod, priced per seat. No opaque per-minute billing, no surprise pass-throughs, no enterprise gatekeeping to see a rate card.
Regulated-industry specialists
We go deep in healthcare instead of shallow everywhere. Agents are trained on HIPAA-aligned workflows, not generic scripts recycled between verticals.
Live in 21 days, not two quarters
A senior launch pod stands up your workflow, QA and reporting in three weeks — the speed the giants reserve only for their largest logos.
AI + human, built in
Every pod ships with agent-assist, real-time QA scoring and deflection automation included — technology that lifts your agents, billed inside the retainer.
Outcomes you can audit
A live dashboard on CSAT, AHT, FCR and cost-per-contact — with founder-level access on every account, not a ticket queue and a quarterly review.
We go deep in healthcare
Instead of spreading thin across every industry, GlobaLinc dominates one regulated vertical. That focus lets our pods speak the language of members, patients and payers — and stand up to an auditor.
- HIPAA-aligned handling of PHI with signed BAAs and least-privilege access
- Agents certified on eligibility, prior-auth, scheduling and patient billing
- Empathy-first coaching tuned for members, patients and caregivers
- Audit-ready QA: every interaction scored, sampled and traceable
Eligibility & prior-auth
Certified workflows
PHI handling
BAAs · least-privilege
Audit-ready QA
100% scored
Patient scheduling
24/7 coverage
How it works
From kickoff to live pod in 21 days
A senior launch team handles the heavy lifting so your pod is productive in weeks, not quarters.
Scope your pod
We map your volumes, channels, SLAs and compliance needs, then design the exact pod size and skill mix — no bloated statements of work.
Build & train
We recruit named agents, load your tools and knowledge base, and run HIPAA-aligned certification against your quality bar before day one.
Go live in 21 days
Your pod starts handling live volume with a dedicated team lead, real-time QA and agent-assist switched on from the first shift.
Optimize & scale
Weekly reviews tune scripts and automation. Add seats or spin up new pods as you grow — the same team, more capacity.
Simple, transparent pricing
One retainer. One dedicated pod.
Build your pod below. Seats run $1,800–$2,500 per month by tier, and every retainer includes tooling, QA and reporting — no hidden per-minute fees.
Skill tier
Your monthly retainer
$12,900
6 seats × $2,150 · Pro pod
Illustrative estimate. Final scope confirmed on your discovery call.
Social proof
What CX leaders tell us
Representative quotes — fictional companies shown as placeholders.
“GlobaLinc stood up a 6-seat pod in under three weeks and our patient-scheduling backlog was gone in a month. It feels like an in-house team, not a call center.”
VP of Patient Experience
Regional health network (fictional)
“The transparent per-seat model finally let us forecast support cost with confidence. CSAT is up 11 points and the dashboard tells us exactly why.”
Director of Member Services
Health plan administrator (fictional)
“We'd been quoted two quarters by a top-three BPO. GlobaLinc had our compliance-heavy workflow live and audited in 21 days.”
Chief Operating Officer
Digital health provider (fictional)
FAQ
Questions, answered
A pod is a dedicated team of 4–8 blended offshore agents plus a team lead and QA, working exclusively on your account. You get named people, your own playbooks, and shared reporting — priced as one monthly retainer per pod.
You pay a monthly retainer per pod, calculated per seat. Seats typically run $1,800–$2,500 per month depending on skill tier and channel mix, and agent-assist tooling, QA and reporting are all included in the retainer.
Depth beats breadth in regulated industries. By specializing in healthcare we can train agents on HIPAA-aligned workflows, prior-auth, eligibility and patient billing — expertise the generalist giants spread too thin to match.
Most pods handle live volume within 21 days of kickoff. A senior launch pod handles recruiting, tooling, knowledge-base loading and certification so you're not managing the standup.
No. Pods run month-to-month after a short initial ramp. Scale seats up or down, or add pods, as your volume changes.
We operate under signed BAAs with least-privilege access, encrypted tooling and audit-ready QA where every interaction is scored and traceable. Compliance is designed into the pod, not bolted on.
Ready to build your pod?
Join the waitlist and a partnership lead will scope a dedicated pod for your team — HIPAA-ready and live in 21 days.
- No commitment to start the conversation
- Custom pod sizing on your first call
- Transparent per-seat pricing, upfront